loyalty management for e-commerce

overview

Goal

Simplify the onboarding process for our loyalty program on e-commerce platforms, notably Shopify, by focusing on a user-friendly setup, enhanced customization options, clear communication through educational resources, and efficient integration tools. The objective is to ensure a seamless and engaging experience for both merchants and customers, fostering increased satisfaction and participation in the loyalty program.

The product aims to integrate loyalty program applications with an e-commerce platform.
The platform will be developed that is accessible on both desktop and mobile devices.

Enrollment

– registration and authorization
– data synchronization consent and agreement to terms.

Onboarding

– joining loyalty membership
– presentation of product features
– customer journey.

Loyalty program creation

– step-by-step program creation
– activation of preset templates
– modification of roles in templates.

Preferences

– personal data change
– changing the language of use
– changing other settings.

Widgets

– templates for customization of loyalty elements
– widgets, gift cards and others.

Referral

– referral programs like invite a friend and others.

Accessibility audit for design system

overview

Goal

Audit of the design system to verify that it meets WCAG standards. As well as preparation of documentation so that the design system can be improved.

The goal is to bring the system design up to standards so that the product on which it is built is accessible to user groups with different capabilities.

achievement

Necessary changes were identified and documented. And documentation for the library work was provided. The next step will be to improve the library as required.

Accessibility audit for mobile application

overview

Goal

An accessibility audit for a loyalty management mobile app assesses usability for people with disabilities, ensuring alignment with standards such as WCAG and HIG, as well as mobile design best practices.

The goal is to identify and address barriers to accessibility, such as navigation, text readability, color contrast, and interactive elements. This enhances inclusivity and overall user experience.

achievement

Key achievements include discovering and fixing errors, streamlining processes for better performance, and confirming compliance with accessibility guidelines for a more inclusive, user-friendly app.

Comarch Loyalty Management

overview

Goal

Design engaging loyalty programs & rewards campaigns to build long-lasting relationships with customers. Customers can easily redeem loyalty program rewards, enhancing the shopping experience and encouraging repeat purchases.

Enrollment

– registration and authorization
– data synchronization consent and agreement to terms.

Onboarding

– joining loyalty membership
– presentation of product features
– customer journey.

Promotion generation

– step-by-step promotion creation
– general info adding
– conditions generation.

Preferences

– personal data change
– changing the language of use
– changing other settings.

Reward redemption

– processes and forms for setting conditions for redemption.

Tiers and coupons

– tiers and its conditions
– coupon creation and activation program.

Comarch e-Invoicing System

overview

Goal

Comarch E-Invoicing System is combined with a complete set of functionalities such as Self-Billing, e-Archive, and Electronic Signature and others. Designs include forms such as registration, navigation, document exchange, complex tables and dashboards. As a UX/UI designer for this project, my responsibility is to find alternative design strategies that allow users to achieve their goals as naturally as possible when using complex systems.

Enrollment

– registration and authorization
– data synchronization consent and agreement to terms.

Invoice exchanges

– process of exchanging, accepting and canceling an invoice.

Electronic document signing

– the process of signing a document with an electronic signature and all its successful and unsuccessful results.

Preferences

– personal data change
– changing the language of use
– changing other settings.

Customer management

– user data view
– giving different permissions.

Document approval

– users have access to live video
– users can control devices by voice.

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