LOYALTY FOR E-COMMERCE

overview

issue

Currently, the product is available only as an Enterprise solution. Adaptation is needed for individual users with autonomous access through an e-commerce platform. Existing challenges include complex setup, limited customization options, insufficient information, and integration issues.

Goal

Adapt the desktop application for e-commerce integration. Simplify onboarding for the loyalty program on platforms like Shopify with user-friendly setup, enhanced customization, clear resources, and efficient tools. Aim to create a seamless experience for merchants and customers, boost satisfaction and participation, reduce support load, and eliminate the need for customizer consultants.

Solution

Facilitating an effortless onboarding experience, the upgraded solution incorporates an intuitive onboarding wizard. This simplifies the process, ensuring a smooth integration into the platform. Additionally, customizable templates for loyalty program creation have been introduced, enabling businesses to personalize their programs with ease. These enhancements contribute to a user-friendly and engaging experience, ultimately boosting satisfaction and participation in the loyalty program.

Onboarding Wizard

Streamlined setup process for easy integration with e-commerce platforms

Integration

Seamless integration with popular e-commerce platforms like Shopify, minimizing manual configuration

Customization

Extensive tools for merchants to personalize and align the loyalty program with their brand

Programs Management

Robust features to manage and customize loyalty programs, including points, discounts, and exclusive perks

tutorials

Educational materials, tutorials, and tooltips to facilitate easy understanding for both merchants and customers

Dashboard

Intuitive dashboard for merchants to monitor program performance and for customers to track their loyalty rewards effortlessly

Designs for enrollment

The enrollment flow includes an introduction to the terms and conditions of accessing and synchronizing data, as well as creation of a user account. Here are the screens where the user's journey begins.

Designs for onboarding

The first screen of the onboarding process shows the full functionality of the program and offers the user a choice of the way forward.

User flows for onboarding and program launching

Designs for the first program launching

The minimum set of necessary screens for creating a program using the template with functionality that covers the main promotion parameters.

Wireframes for dashboard

The dashboard allows the user to monitor and manage promotions, customers, and other store data. It can be flexible and customizable to suit specific goals and needs.

Designs for dashboard

Design system

The desktop design system is a collection of standards and components for a consistent, intuitive user interface in desktop applications. It includes color styles, typo styles, icons, components, and layout guidelines. This system helps developers and designers build applications with a unified style and user experience.

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